Shipping policy

Shipping Policy

Thank you for shopping Pink Row! We carefully partner with trusted fulfillment locations to bring you a thoughtfully curated collection. Please review the information below before placing your order.

Order Processing & Delivery

Estimated delivery time depends on the fulfillment location of each item:

• U.S.-fulfilled items generally arrive within 2–5 business days.
• Overseas-fulfilled items generally arrive within 5–10 business days.

Processing time is included in these estimates unless otherwise stated on the product page. Business days are Monday through Friday and exclude holidays.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before payment. Promotional or free-shipping offers apply only when shown at checkout.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

Multiple Packages

Items in the same order may be fulfilled from different locations. As a result, your order may arrive in separate packages and on different days. You will receive tracking information for each shipment when available. You will not be charged additional shipping because an order is divided into multiple packages.

Address Changes

Please carefully review your shipping address before completing checkout. Contact us as soon as possible if you notice an error. We will make every effort to help, but address changes and cancellations cannot be guaranteed once an order has entered processing.

Pink Row is not responsible for packages delayed, returned, or delivered incorrectly because of an incomplete or inaccurate address provided at checkout. Additional shipping charges may apply if an order must be reshipped.

Delivery Delays

Delivery dates are estimates and are not guaranteed. Weather, holidays, carrier disruptions, customs processing, and other circumstances outside our control may occasionally cause delays. Pink Row is not responsible for carrier delays after a package has shipped, but we are always happy to help you locate available tracking information.

Lost or Missing Packages

If your tracking information has not updated for several business days or your package appears to be lost, please contact Pink Row through our Contact page with your order number.

If tracking shows that your package was delivered but you cannot locate it, please:

• Confirm the shipping address on your order
• Check around your property and with household members
• Ask neighbors or building management
• Contact the shipping carrier

If the package remains missing, contact us promptly so we can help determine the appropriate next step.

Damaged or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly through our Contact page and include your order number along with clear photographs of the item and packaging.

International Shipping

Available shipping destinations and rates are shown at checkout. Customers are responsible for any customs duties, import taxes, or additional fees assessed by their country unless otherwise stated.

Questions?

If you have questions about an order or its delivery, please contact us through the Pink Row Contact page. We are always happy to help.